As usual it is always a best practice to utilize the latest device firmware version available to provide for the best experience possible. Now that the CX5100 and the nearly identical CX5500 have been out for some time a few firmware updates have been made available for them. As this product was brand new at the time there had been no newer firmware updates yet released to warrant covering that process in detail. An earlier article entitled Polycom CX5100 for Lync 2013 introduced the newest RoundTable device for Lync, briefly discussing the firmware update process.
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